Help & Support

When I submit my resume, I don’t hear back from the employer, why?

Each company has its own method for evaluating resumes. A small company may send a personalized response indicating that your resume was received. Many larger companies have automated email replies.

Some companies do not acknowledge the receipt of a resume unless they want to initiate the interview process.

If you think there may have been an issue with you submitting the form and want to make sure it made it to the employer, you can do the following:

  • You should have received an email receipt that begins with, “Shalom, This is a copy of your application for …” confirming that your submission was sent.
  • Please forward that receipt to and someone will respond to you within 24 – 48 hours.

Are you experiencing issue trying to login? 

Please take a look at out help and Support section prior to requesting a lost password be sent to you.

Lost password requests that are sent to you are only valid for 10 minutes.

Afterwards the email is expired and will not work.  You will have to make another request and click on the email link within the 10 minute timeline.

If you are having issues with the lost password link not working, please open a ticket via our help desk and copy and paste the contents of the email, that was sent to you into the help ticket.

Help tickets are answered between 24 – 48 hours.


The mail from our server can accidentally or by mail settings, wind up in your spam or, blocked or junk mail folder.

Add us to your safe list to assure delivery of email notifications and user information.

If you are having any of the following issues in submitting an application for a job, please use the ticket system below and we will help you ASAP.

  • My application does not go through, it just stays on the page.
  • The site is not showing me the job I want to apply for.
  • My username and password is not working.
  • I don’t see my dashboard.
  • I can not change my password.
  • I do not get a reset password when I fill out the “lost password” form.

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